When Josh Browder, barely graduated from high school, began programming and developing an automated program to help people dispute parking tickets back in 2015, he probably had no idea how big his idea was. According to him, he programmed the software to help him put together a “respectable collection of fines.” Forbes,
A few weeks later he had a program called DoNotPay, which he shared with friends and advertised online. After it became popular on Reddit, its number increased from 10 to over 50,000 users.
Today, Browder took advantage of this early success and raised a 12 millionth round of Series A for $ 80 million from Coatue, Andreessen Horowitz, Founders Fund, and Felicis Ventures. He had previously raised $ 4.6 million in the opening round.
Browder calls DoNotPay “the world’s first robot lawyer,” and the software has moved from just parking tickets to helping people with more than 100 areas of consumer rights. The company offers legal assistance in resolving disputes related to customer service, such as compensation for airline tickets or cancellation of a subscription (KaaS = Karen as a service?)
It also helps to sue companies in small litigation courts, review customer service telephone lines, and analyze bank accounts for various types of fees. When 24-hour Fitness filed for bankruptcy due to Covid-19, more than 1,000 users sent a cancellation request through DoNotPay.
Browder said: “In the crisis times in which we live, many large companies use consumers as a lifeline. You see this with the airlines, because they refuse to return money to people, but instead give them a loan for travel only because they know that they will get away with it. ”
Last month, the software reached its “millionth number of cases,” and now in the US the number of subscribers reaches a “five-digit figure.” The company break-even with the goal of making a profit. He pays $ 3 per month for his services and does not have the component of selling ads or data for his business.
The American Bar Association has even honored the Brown Award for its “desire to expand legal services with modest means.”
“What we are trying to do is give ordinary people the same power in the legal system as large companies” The browser is complete.